FAQ
Frequently Asked Questions
Preorders
When will my order ship?
Feather Friends is launching in small, thoughtful batches.
Preorders from our first release will ship from August 2026.
We’ll keep you updated along the way so you always know when to expect your order.
Why is this a preorder?
We produce in limited quantities to ensure quality and reduce waste.
Preordering allows you to be part of the very first Feather Friends collection, before wider release.
Will everything ship together?
Yes. If your order includes preorder items, everything will be shipped together once your items are ready.
The Birds
Do the birds really make sound?
Yes. Each Feather Friend includes the authentic call of its bird.
It’s a small detail that brings each piece to life and helps children connect what they hear in play to what they might hear outdoors.
Are the sounds loud?
No, they are designed to be gentle and child-friendly, more like a soft, natural call than a loud toy sound.
The Field Guide
What is the Field Guide?
The Feather Friends Field Guide is a keepsake book designed to grow with your child.
It’s part journal, part checklist, and part memory book, a place to record the birds they’ve spotted, collected, and come to recognize over time.
Is the Field Guide included?
The Field Guide is available separately and can be added to your order, unless you ordered a starter kit.
Safety & Materials
Are the birds safe for children?
Yes. Feather Friends are designed with little hands in mind and made using child-safe materials.
Shipping
Where do you ship?
We currently ship across South Africa.
How long does delivery take once shipped?
Once your order has shipped, delivery typically takes 1–4 days, depending on your location.
Returns
Can I return my order?
If there’s an issue with your order, please reach out to us at [email], and we’ll do our best to make it right.
Giving Back
Do you support conservation?
Yes. A portion of every purchase goes towards bird conservation, helping protect the species that inspire each piece in our collection.