Terms of Service

Overview

Welcome to Feather Friends. These Terms of Service govern your use of our website and the purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

Products and Availability

We make every effort to ensure that product descriptions, photographs, pricing, and availability are accurate. However, errors may occasionally occur, and we reserve the right to correct any inaccuracies without prior notice.

All products are subject to availability. Certain products may be offered as pre-orders and are subject to estimated production and delivery timelines.

Pricing

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice. Any changes will not affect orders that have already been confirmed and paid for.

Orders

An order is only confirmed once payment has been successfully received.

We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of suspected fraud, pricing errors, stock shortages, or circumstances beyond our reasonable control.

Payment

Payment must be made in full before an order is processed or dispatched.

By providing payment information, you confirm that you are authorised to use the selected payment method.

Pre-Orders

Products offered on a pre-order basis are clearly identified throughout the browsing and checkout process.

Estimated delivery dates are provided in good faith but may be affected by manufacturing schedules, shipping delays, customs processes, supplier delays, or other factors outside of our control.

By placing a pre-order, you acknowledge and accept that estimated delivery dates may change.

Intellectual Property

All content on this website, including but not limited to illustrations, artwork, designs, product concepts, product names, photographs, graphics, logos, text, educational content, field guide content, checklists, and branding, remains the property of Feather Friends and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, sold, or used for commercial purposes without our prior written permission.

Educational Content

Our products are intended for educational and recreational purposes. While we strive for accuracy in all information provided, bird distributions, conservation statuses, and species information may change over time.

We do not guarantee that all information contained within our products will remain current indefinitely.

Limitation of Liability

To the fullest extent permitted by law, Feather Friends shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability in relation to any order shall not exceed the amount paid by the customer for the relevant product.

Nothing in these Terms excludes any rights that cannot be excluded under applicable consumer protection laws.

Shipping, Returns and Refunds

Shipping, returns, refunds, and cancellations are governed by our separate Shipping Policy and Returns, Refunds & Cancellations Policy, which form part of these Terms of Service.

Privacy

Any personal information provided through our website will be handled in accordance with our Privacy Policy.

Changes to These Terms

We reserve the right to update these Terms of Service at any time. Any changes will take effect immediately upon publication on our website.

Continued use of our website following any changes constitutes acceptance of the updated Terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact us and we will be happy to assist.